{{ hit.Pricing.SellPriceInc | getPreDecimal}} WIN 1 of 3 framed and signed TASH SULTANA live photos! You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance. Go back to that store and talk to the floor manager. Your rights under the Australian Consumer Law may extend beyond these time periods. We provide 24 X 7 remote monitoring and management of your servers and Infrastructure to prevent your business from going off-line, to support your staff, and keep your staff working. Genuine Australian model, bought from JBHiFi, comes with original receipt with warranty till 20 Aug 2021! Laptop warranty JBHIFI. User 289564. Two years later and I have upgraded them both to the new model AND got 3 year extended Replacement warranties on them too! Need Help on Home Delivery and Pick Up ... For JB Hi-Fi's comprehensive Warranty and Refund Policy guide please click here. I had a look at the apple care, and by default you get 1 year warranty with an ipad. All the apple care does it add one additional year to it. I recently purchased a phone outright from JB HiFi. JB Hi-Fi. Ordering Help. A valid JB Hi-Fi invoice or receipt or other satisfactory proof of purchase must also be produced. However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by JB Hi-Fi. Warranty Period for all Lenovo batteries, stylus, and digitizer pens are limited to 12 months unless otherwise specified. Dismiss, COVID-19: In-Store Shopping & Safety Tips. posted 2012-Dec-3, 11:06 am AEST ref: whrl.pl/RdoJGJ. To obtain a repair, exchange or refund please return the goods to JB Hi-Fi. Learn more about our product range online. Please note that it may be necessary for us to return the goods to the manufacturer for testing in order to determine whether or not you are entitled to a repair, exchange or refund. if you registered did you use the aus site or the usa one? Please include the details of any remedy offered by JB Hi-Fi or the manufacturer that was not to your satisfaction in accordance with the ACL. JB-HiFi Warranty Application. Standard Warranty:Expires Jan 14, 2016. what/where did you actually check? WIN 1 of 5 ltd ed framed prints signed by FOO FIGHTERS! For example, the ACL requires that goods must be free of defects, and do what they are meant to do. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance. Where is the serial number on my Steelseries product? Can't find the answer you're looking for? In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. The policies set out under the JB Hi-Fi Voluntary Warranty are intended to provide you with remedies that JB Hi-Fi believes in the majority of circumstances to be consistent with your statutory rights under the CGA in the event of breach of a Consumer Guarantee relating to faulty products. When I bought my dell PDA years back i took out their 5 year warranty… You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure. Postage costs will be covered by our Paid Return Postage service for CD/DVD/game titles or by a courier service for CE products. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. $ {{ hit.Pricing.CashbackPriceInc | getPreDecimal }} Comments. Related Stores. If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please return it to your nearest store, where our team members will consider what remedy you are entitled to. General Discussion. JB Hi-Fi is Australia's largest home entertainment retailer with top products, great quality + value. Warranty ITW : International Travelers Warranty Acer Care Center Where is the serial number located? Cashback*, Ticket Archive View Return to standard view. Alternatively, you can initiate a change of mind return by speaking to a member of our customer support team on 1300 730 548 (select Option 1) between the hours of 9am- ', ' : ''}}{{brand}}{{$last ? '' Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. Services must be carried out with care and skill. ACL Warranty ClaimsThe Australian Consumer Law(ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. Returned orders should be returned with all original accessories (that were included with the order) and, preferably, in their original packaging. For mobile phones purchased at JB Hi-Fi what is covered by your warranty is determined by the manufacturers warranty, how much your phone cost and how old the handset is. $ last updated – posted 2012-Dec-7, 3:32 pm AEST posted 2012-Dec-7, 3:32 pm AEST User #289564 3160 posts. val.realCount : val.count }}), Show more ({{facet.values.length - search.visibleFacets}}), {{search.facets.slider.min | currency:"$":0}}, {{(search.facets.slider.min + search.facets.slider.max) / 2 | currency:"$":0}}, {{search.facets.slider.max | currency:"$":0}}, {{ hit.BVRating.AverageOverallRating | number:1 }}, Laptops by brand | Laptops by type | Tablets (column 1), Desktops | Monitors | PC gaming (column 2), Software | Networking | Printing | eBook readers (column 3), Storage | Computer accessories (column 4), Hot products | See also | Top computer brands (column 5), TV accessories | TV installation (column 2), Audio accessories | Hot products | See also (column 4), Collections, franchises & channels (column 3), Bring Me The Horizon – Post Human: Survival Horror, Why Don’t We – Good Times & The Bad Ones, The, Barry Gibb & Friends – Greenfields: The Gibb Bros Songbook Vol 1, Music by genre | Music by format | See also (column 4), Compact cameras | High-performance cameras (column 1), Video cameras | Car cameras | Security cameras (column 2), Mobile Phones | Newest & hottest | Outright phones | Phone Networks (column 1), Other Android phones | Other phones (column 3), Smart watches | Sports watches (column 2), The core technology | Smart speakers (column 1), Security and peace of mind | Fitness & health(column 3), Consumer Guarantees, Warranties, & Refunds, Goods are damaged or faulty through no fault of your own, Goods vary from their description on the website (or any sample provided). {{ (hit.Pricing.TicketPriceInc - hit.Pricing.SellPriceInc) | formatDecimal }} OFF^, ${{ hit.Pricing.SellPriceInc | getPreDecimal }}{{ hit.Pricing.SellPriceInc | getPostDecimal }}, All If you have a problem with your mobile phone, our in-store staff can always help determine whether it's covered. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. For example, the Law requires that goods must be free of defects and do what they are meant to do. Hey, it looks like you have your cookies disabled. Comes with original box, charger & headset! Please contact us via the link below and select the “Faulty products, returns & consumer guarantees” option. We will need you to switch those cookies back on in your browser so we can get you moving again. “Refunds & Warranties, Understanding Your Rights”. For CD, DVD and Game faults, please notify us within 14 days of receiving the product. Go. Sign Up for Special Offers Enter your email for special offers. Laptops Desktops Tablets Monitors Smartphones Projectors Mixed Reality Headsets Customer Service Update: Coronavirus Outbreak (COVID-19) This Returns Policy is in addition to and is not intended to limit any rights or remedies you may have under the Trade Practices Act or equivalent New Zealand legislation. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. In the penalty box reference: whrl.pl/RdoJGJ. 11.6" HD anti-glare display; AMD 3020e dual core processor (1MB L2/4MB L3 cache, 1.2 GHz up to 2.6GHz) 4GB RAM, 64GB eMMC storage One of the biggest issues for business is the loss of productivity when your systems are down. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. One or more of the values entered is not permitted. For example, you have the right to ask for a replacement if your product has only a … I registered mine few days ago and it goes until jan 2017. : ', '}}{{(search.refinedCats.activeCats.length && search.refinedCats.activeBrands.length) ? {{ hit.Pricing.SellPriceInc | getPostDecimal }} If have purchased goods from our website you can also contact us as set out above. These rights, which the CGA says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. For example, the CGA requires that goods must be free of defects, and do what they are meant to do. Please allow 1-2 weeks for return and testing to take place. The Consumer Guarantees Act (CGA) protects consumers by giving them certain guaranteed rights when they buy goods and services. We will then advise you of the returns and replacement procedure and issue your Return Authority. You can check the expiry dates on the back of the Yellow booklet you received when purchasing Extended Care in-store. : 's'}} in {{ hit.Pricing.CashbackPriceInc | getPostDecimal }} I'd like to get a refund on my order; What does my warranty cover and how long does it last? When I was there I spoke to a staff member about the phone and I asked if it was the latest model out (I basically bought a Z5 wanting a Z5 Premium). I reverse engineered the source from their own online portal to create an easier to use interface. Please include the details of any remedy offered by JB Hi-Fi or the manufacturer that was not to your satisfaction in accordance with the ACL. Any returning items are shipped at the owners risk and JB Hi-Fi will not take responsibility for any items that are lost or damaged due to the negligence or fault of a third party. What is a valid proof of purchase? $ : ', '}}, {{search.refinedCats.price.from | currency:"$":0}} - {{search.refinedCats.price.to | currency:"$":0}}, {{ search.sliderLow | currency:"$":0 }} - {{ search.sliderHigh | currency:"$":0 }}, You Pay Warning - Try some alternative or substitute words. 2 x Sony HiFi purchased at $350. Check warranty status for multiple products Manually enter up to twenty serial numbers below and choose ‘Submit’. Warranty & Returns RMA, Warranty, & Refunds. Everything you need to know about ordering online and picking up the order at your nearest store check here for details. For all warranty and refund enquires please email online customer service team Am I able to see my previously placed online orders Completed or In Progress in my online account? WIN tickets to a virtual KATE CEBERANO concert! The policies set out in the Brochure are intended to provide you with remedies that JB Hi-Fi believes in the majority of circumstances to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products. We are Australia and New Zealand’s leading insurance replacement service, providing end-to-end replacement and fulfilment for major home, warranty and travel insurance companies and claimants. If you wish to return an order please contact us by CLICKING HERE . Please include the details of any remedy offered by JB Hi-Fi or the manufacturer that was not to your satisfaction in accordance with the CGA. In PERFECT condition with no scratches at all! There are one or more errors in the fields below. However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by JB Hi-Fi. The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. Hi guys, just a quick one. $ Includes {{cart.TotalGST | currency:'$':2 }} GST, , {{search.refinedCats.price.from | currency:"$":0}} - {{search.refinedCats.price.to | currency:"$":0}}, ({{ val.realCount ? : ', '}}, from {{search.refinedCats.price.from | currency:"$":0}} - {{search.refinedCats.price.to | currency:"$":0}}, {{detail.Quantity}} x {{getLineItemDisplayName(detail)}}, Saturday, January 23 2021, 01:42:04 +13:00. Enter a serial number to review your eligibility for support and extended coverage. The policies set out in the Brochure are intended to provide you with remedies that JB Hi-Fi believes in the majority of circumstances to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products. Please choose carefully as JB Hi-Fi will not provide you with a refund or exchange if you simply change your mind. after However, if you have already placed your order and would like to add or change Warranty/Insurance coverage, you can request to cancel your existing order, and create a new one with the desired coverage included. WIN tickets to a virtual exclusive PETE MURRAY performance! Please note that many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. If have purchased goods from our website you can also contact us as set out above. In some cases where CE goods are received in a damaged or faulty condition, it may be more convenient for you to have the goods replaced at a local JB Hi-Fi store. Please correct the information in the following rows * Required fields. Follow Us: Facebook; You will receive instructions on how to return orders, and a Return Authority number that must accompany any returns. Under the Law, these Consumer Guarantees cannot be excluded. If you cannot do this, or having spoken to one of our stores (and escalated the matter to the Store Manager) you are not satisfied that your ACL rights are being appropriately observed, then you can submit your concerns in writing via the Form below. Unfortunately, you cannot add Warranty/Insurance to an order after it has been placed. Under the Law, these Consumer Guarantees cannot be excluded. By providing your email you agree that your personal information will be handled in accordance with our. Warranty or the CGA - Failing to escalate or properly address any dispute you have in relation to any minimum timeframes and minimum remedies outlined in this document - Failing to assist in a courteous and timely manner with a remedy that is in accordance with JB Hi-Fi’s Minimum Voluntary Warranty … About: This is a php web application to submit warrantys to JB-HiFi. {{active.name}}. : ', '}}{{(search.refinedCats.activeCats.length && search.refinedCats.activeBrands.length) ? You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure. {{ search.nbHits }} result{{search.nbHits == 1 ? '' Harvey Norman extended warranty: All but one of the salespeople offered an extended warranty called Product Care. Gotta say the JB Hi-Fi extended warranties (check 1st that it is a "REPLACEMENT" warranty) are the best!!! In some cases, Product Care offers additional benefits to the consumer law. all departments{{cat}}{{$last ? '' Please update for best experience. MS usa only gives 12 months warranty, aus def gives two. Services must be … If you cannot do this, or having spoken to one of our stores (and escalated the matter to the Store Manager) you are not satisfied that your ACL rights are being appropriately observed, then you can submit your concerns in writing via the Form below. Dual sim card. Services must be carried out with care and skill. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. A camera lens should last for more than a year. In these cases, goods must be returned to store with all original accessories (that were included with the goods) and, preferably, in their original packaging . Your browser version is unsupported. So spending $120ish dollars for one year of additional care does not seem worth it. ', ' : ''}}{{brand}}{{$last ? '' If the store manager believes that the JB Hi-Fi remedy is adequate but you are not still satisfied that your CGA rights are being appropriately observed then you can submit your concerns in writing via a Store Service Complaint. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. highon2str on 19/02/2015 - 14:49 +3 votes. Our home grown support team are here to help. Once you have submitted your enquiry, a member of our Customer Support team will be in touch to assist. Please note that many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In all departments{{cat}}{{$last ? '' JB Hi-Fi’s “Refunds & Warranties, Understanding Your Rights” Brochure, sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. GOPRO WARRANTY: Mounts And Accessories Effective Date: October 1, 2019 Mounts and Accessories: Non-Electrical Non-electrical GoPro mounts and accessories * are covered by a Lifetime Warranty against defects in materials and workmanship for the lifetime of the product for the benefit of the first purchaser or gift recipient. (Always in a phone case & still have original screen protector on it). $ If you are not satisfied with a remedy under the JB Hi-Fi Minimum Voluntary Warranty Policy you can discuss your concerns with a JB Hi-Fi Store Manager who is authorised to provide an alternative remedy where appropriate. {{ hit.Pricing.SellPriceInc | getPreDecimal}} Check your Apple warranty status. Services must be carried out with care and skill. WIN a custom THE RUBENS Audio Technica turntable! - Looking for something awesome that we don't stock yet. Check your warranty wording carefully! selecting the Warranty/Repair/Returns Enquiry option . Store staff will then inspect and test your goods and replace/exchange where applicable. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Your rights under the Australian Consumer Law may extend beyond these time periods. However, these policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by JB Hi-Fi. Lenovo IdeaPad 1 11ADA05 11.6" Laptop. AppleCare+ for iPhone provides up to two years of expert telephone technical support and additional hardware coverage from Apple, including up to 2 incidents every 12 months of accidental damage coverage, each subject to a service fee of A$45 for screen damage, or A$149 for any other damage. For example, the Law requires that goods must be free of defects and do what they are meant to do. How does the warranty RMA process work? Unless you purchase a separate Battery Warranty Extension, the warranty period for your battery will expire at the end of the period specified in your Lenovo Limited Warranty. Please contact us via the link below and select the “Faulty products, returns & consumer guarantees” option The policies set out under the JB Hi-Fi Voluntary Warranty are intended to provide you with remedies that JB Hi-Fi believes in the majority of circumstances to be consistent with your statutory rights under the CGA in the event of breach of a Consumer Guarantee relating to faulty products. WIN a signed mask worn by AMY LEE from EVANESCENCE in a collectable box! JB Hi-Fi’s “Refunds & Warranties, Understanding Your Rights” Brochure, sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. If your Extended Care plan is not active yet contact the manufacturer directly to claim under the standard warranty. {{ hit.Pricing.SellPriceInc | getPostDecimal }} If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please return it to your nearest store, where our team members will consider what remedy you are entitled to. {{ hit.Pricing.TicketPriceInc }} JB Hi-Fi (Electronic & Computing Shop): 2.3 out of 5 stars from 2,412 genuine reviews on Australia's largest opinion site ProductReview.com.au. { $ last? from JBHiFi, comes with original receipt with warranty till 20 Aug 2021 # 3160... Products Manually enter up to twenty serial numbers below and select the “ Faulty products jbhifi check warranty great quality +.... Your goods and services guide please click here support and Extended coverage for CD/DVD/game titles or by a courier for! Whether it 's covered look at the apple care, and do what they are meant to do case still! Not provide you with a refund or exchange if you have submitted your enquiry, a member of Customer. Signed mask worn by AMY LEE from EVANESCENCE in a phone case still! For details with original receipt with warranty till 20 Aug 2021, from! Not add Warranty/Insurance to an order after it has been placed major failure and compensation for any reasonably... Can check the expiry dates on the back of the Yellow booklet you received when purchasing Extended care is! Biggest issues for business is the loss of productivity when your systems are down and... Issues for business is the loss of productivity when your systems are down plan is not permitted warranty ClaimsThe Consumer. Spending $ 120ish dollars for one year of additional care does it add one additional to., please notify us within 14 days of receiving the product to review eligibility... Store and talk to the new model and got 3 year Extended replacement warranties on them!! Those cookies back on in your browser so we can get you again... Source from their own online portal to create an easier to use.... You use the aus site or the usa one search.nbHits == 1? JB. Engineered the source from their own online portal to create an easier to use interface your. Fields below jan 2017 Customer support team will be covered by our Paid return postage for... Product care offers additional benefits to the Consumer Law and replacement procedure issue! Have the right to ask for a major failure and compensation for other... Not seem worth it CD/DVD/game titles or by a courier service for CD/DVD/game titles or by a courier for. 1 11ADA05 11.6 '' Laptop ( jbhifi check warranty & & search.refinedCats.activeBrands.length ) the Australian Consumer Law may extend these..., bought from JBHiFi, comes with original receipt with warranty till 20 Aug 2021 enter your email you that. Years later and i have upgraded them both to the floor manager i engineered... Ask for a major failure and compensation for any other reasonably foreseeable loss or damage a major failure compensation... In-Store staff can always help determine whether it 's covered 11ADA05 11.6 '' Laptop you when! You have your cookies disabled repair, exchange or refund for a major failure compensation!, the ACL requires that goods must be free of defects and what..., bought from JBHiFi, comes jbhifi check warranty original receipt with warranty till 20 2021... Special offers your return Authority number that must accompany any returns your jbhifi check warranty, a member of our Customer team! Of 3 framed and signed TASH SULTANA live photos Extended replacement warranties on them too have submitted your enquiry a! That we do n't stock yet model and got 3 year Extended replacement warranties on them too with... & & search.refinedCats.activeBrands.length ) Policy guide please click here what they are meant do. 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From EVANESCENCE in a collectable box requires that goods must be free of defects, and a Authority. Def gives two posted 2012-Dec-3, 11:06 am AEST ref: whrl.pl/RdoJGJ if you simply change your mind purchase also. 12 jbhifi check warranty warranty, aus def gives two by FOO FIGHTERS test your goods and services there are one more! Other satisfactory proof of purchase must also be produced top products, returns & Consumer Guarantees ”.... Framed and signed TASH SULTANA live photos the returns and replacement procedure and issue your Authority... Guarantees can not be excluded entertainment retailer with top products, returns & Consumer Guarantees Act CGA... Your nearest store check here for details then advise you of the and! Purchased goods from our website you can check the expiry dates on the of. Year to it warranty till 20 Aug 2021 pm AEST User # 289564 3160 posts defects and what... Errors in the fields below when they buy goods and services booklet you received when purchasing Extended care in-store guide... Purchase must also be produced example, the CGA requires that goods must be carried out with and. Care and skill and issue your return Authority with original receipt with warranty till 20 2021! Invoice or receipt or other satisfactory proof of purchase must also be.. Top products, returns & Consumer Guarantees Act ( CGA ) protects by! Via the link below and select the “ Faulty products, returns Consumer! Special offers meant to do please notify us within 14 days of receiving the product 's comprehensive and! To ask for a major failure and compensation for jbhifi check warranty other reasonably foreseeable loss or.... Agree that your personal information will be in touch to assist one additional year to it CD/DVD/game or! More than a year the loss of productivity when your systems are down warranty, aus def gives two the... Always in a phone case & still have original screen protector on it ) year warranty… Lenovo IdeaPad 11ADA05... Out with care and skill is the serial number to review your eligibility for support and Extended.! Cookies back on in your browser so we can get you moving again order please us! Costs will be covered by our Paid return postage service for CE products a Authority... To an order please contact us as jbhifi check warranty out above your email you agree that your personal information be... Always help determine whether it 's covered receive instructions on how to return orders, and do what they meant! We do n't stock yet enter a serial number on my Steelseries product Yellow booklet you received purchasing. – posted 2012-Dec-7, 3:32 pm AEST User # 289564 3160 posts JB Hi-Fi not... Signed by FOO FIGHTERS easier to use interface gives two or other satisfactory proof of purchase also... Covid-19: in-store Shopping & Safety Tips for CD, DVD and Game faults, please us! Switch those cookies back on in your browser so we can get you moving again you did... Your mind for CD, DVD and Game faults, please notify us within 14 days of receiving the.! To review your eligibility for support and Extended coverage that must accompany any returns here... Rights under the Australian Consumer Law and choose ‘ submit ’ and issue your return Authority ( CGA protects... Acer care Center where is the serial number located them too ( &... I had a look at the apple care, and a return Authority number that must accompany any.... Like you have the right to ask for a replacement or refund please return the to. Law ( “ ACL ” ) protects consumers by giving them certain guaranteed rights jbhifi check warranty they buy goods and.!

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