You need to email us at refund@hjbroward.com with your name, school, home address and how your placed your order (online, at school or in our office). If you are not eligible to graduate you must contact our office in writing prior to graduation to request a refund on applicable items. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. You can receive a refund on your cap and gown unit minus a 25 percent restocking fee. Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. Some schools have special delivery events. A refund will be processed once received minus shipping/handling fees. It is not an invitation to the actual ceremony. Can I request a refund for my cap & gown? FAQ - Graduate Supplies. HERFF JONES COLLEGE DIVISION What is the return policy? Refunds will be issued when items have been returned to our St. Petersburg office. Yes, you may request a refund for your cap & gown by contacting our Customer Service Department at 800-837-4235. FAQ - Cap & Gown. All items that are subject to a refund must be in our office in 100 percent new condition and original packaging prior to graduation to be eligible. Graduation is a time to remember and Herff Jones can assist you. Please allow 4-6 weeks for refunds … How long do I have to cancel or make changes to my class ring order? Once your class ring order is placed, you have 72 hours to make any changes or cancellations to your order. Please contact your local Herff Jones representative office if you need to modify or cancel your order. Was originally told refund would be posted in 8 days. I called Herff Jones national customer service who told me I have to contact the local business to get my refund which is what I have been doing. Herff Jones assumes no responsibility for orders shipped to an incomplete or incorrect shipping address provided by the customer. Herff Jones 4501 W 62nd St Indianapolis IN 46268. Herff Jones FAQ Returned products are subject to a restocking fee of 15% of order value, less shipping and handling fees. Menu & Reservations Make Reservations . Herff Jones specializes in schools across the nation. Cancellations can be made within three business days of your order to obtain a full refund. FAQ - Rings. Herff Jones Limited Lifetime Warranty. We've designed this Graduation Checklist to help you organize the many things you have to do, both before and after you graduate. Refunds will be issued when items have been returned to our HJ office. No FAQ found for this section. Product returns must be made within thirty (30) days of the ship date for reasons unrelated to a quality defect or incorrect item. In addition, the following services will be performed on your Herff Jones High School Class Ring without charge: How long may I keep my gown? Any additional shipping charges for such orders will be the responsibility of the customer and will be charged to the credit card used on the order. Now the clerical error from Herff Jones, a company that works with the district to provide those cap … The district said it was providing seniors that had already paid for their cap and gown a refund check for $55, but some seniors got a much larger check. If a student withdraws from Mandarin High School, a refund will be made for any unused portion of the Senior Package as long as the item has not been purchased from a vendor. … 3 of 3 < > Office Content Section . After that time frame I called and was told the cancellation wasn’t processed so it would take an additional 2 weeks. Rings. Refunds are given to students that do not pass the 12th grade. You can pay online at www.hjbroward.com or come into our office to pay with cash, credit card or money order. Herff Jones Return & Refund Guidelines Browse the Return & Refund Guidelines to see if the stock bought with Herff Jones are eligible for a refund if returned within 30 days of order. Herff Jones College Division. Request must be submitted before the beginning of the next school year. With over 80 years of experience, Herff Jones is a leading supplier of graduation products. Refunds vary based upon the time the cancelation request is made and based on if the product has already been manufactured with your personalized name and graduating class. All personalized items, pre-delivered items, late fees and handling fees are NON refundable. Unclaimed merchandise will not be eligible for a refund. The Cap & Gown must be returned to our office in new condition and in the original packaging. -- Purchased online through Herff Jones: Fill out the form online or contact their customer service center at 800-837-4235 Monday through Friday, 8 a.m. to 5 p.m. (EST). If your ring cannot be repaired or replaced under these terms, a refund will be allowed. You can receive a refund on your cap and gown unit and certain senior graduation items minus a 25 percent restocking fee. FAQ - Grad Checklist. Your cap and gown will be delivered in the spring. Get directions, reviews and information for Herff Jones in Indianapolis, IN. I requested a refund for cap and gown 3 weeks ago exactly within the hour of cancellation of graduation. Protracted cancellation/refund process. Herff Jones fully warrants both your ring and simulated birthstone to be free from defects in workmanship or material for the life of the ring. - All gowns are to be returned by June 7, 2021 from your May Ceremony. HOW CAN I PAY OFF THE BALANCE FOR MY GRADUATION PACKAGE OR INDIVIDUAL ITEMS ORDER PLACED AT SCHOOL? More Information in FAQ; Rings; Cap & Gown; Graduate Supplies; Refunds & Exchanges Most senior cap and gown deliveries take place on campus. Shop Your School. 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